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F.A.Q - Cap Adventure :

For a trip of more than three months, it is essential to have a good understanding of the insurance policy you wish to subscribe to. Perfect you’ve come to the right place: At Chapka, we love simple words and clear examples!

We have created a complete FAQ section to help you understand what your Cap Adventure policy covers, but also, and especially, what it does not cover. We have therefore banned the insurance jargon and the waffle to give clear and simple answers to all your questions!

Caution: We are responsible for what we say but not for what you understand!

If you have any doubts, don’t hesitate to contact our consultants on +33 1 74 85 50 50 or by email.


Most popular questions

Covid-19 - What's covered by your policy? I must see a doctor, how can I get my refund? Which sports are covered ? Can I get a refund for my policy before my departure Can I subscribe from overseas ?

General information

Who is this policy suited to ? Why subscribe to Cap Adventure? Does you credit card insurance cover you ? What is not covered by my policy ? What should I do if I’m not satisfied with Chapka's answer?


Covid-19 - What's covered by your policy?

Medical expenses

What does the medical expenses benefit cover ? What are the main exclusions in medical expenses ? Which sports are covered ? What is psychological assistance? Is there a waiting period ? What does it cover emergency dental expenses?

Daily allowance

What is the financial allowance benefit ?

Repatriation assistance

What does the repatriation benefit cover? What is the early return benefit ? What is the close relative visit benefit ? Is the return of the travelling companion covered ?

Luggage benefits

What does the luggage cover consist of? How is calculated the dilapidation? What is the late arrival of luggage benefit ?

Civil liability

What does the Private Life Liability benefit cover? Am I covered when I drive a vehicle? Am I covered as a tenant when I rent an apartment ?

How to report an incident

Medical expenses

I will be hospitalised for more than 24 hours, how can I get my refund? I must see a doctor, how can I get my refund? I must see a dentist, how can I get my refund? I lost the medical questionnaire, where can I find it?

Repatriation assistance

I need assistance, what do I do? My ID documents and means of payment have been stolen, what can I do ? A close relative has passed away or been hospitalised. I want to go home, what should I do ?


The airline company damaged or lost my luggage, what should I do? My luggage got stolen during my trip, what should I do?

Civil liability

How to report a civil liability accident?

Policy coverage area

Am I covered if I come back to my home country ? I want to travel to other countries ? Am I covered ?

Social security and CFE

Can I retain my social security benefits? What is the procedure to re-register with Social Security when I return to France? What is CFE? How can I get my refund from Social Security whilst overseas ? What are the advantages of being a CFE member?


How to subscribe

How do I subscribe ? Can someone else subscribe for me? How can I renew my policy ? What should I do if my visa or status changes ? Can I subscribe from overseas ? Am I eligible for the “couple rate” ?

Subscription deadline and length of policy

I want to change the cover dates of my policy, how can I do it ? What is the deadline for subscription ? Is there a minimum or maximum duration ? Je ne sais pas combien de temps je vais rester à l'étranger, quelle durée choisir pour mon contrat ?

Administrative procedures

How can I get a travel insurance certificate? Do I need to send back signed documents? Do I need to provide any supporting documents when I subscribe? I lost the document pertaining to my insurance, what can I do?


Can someone else pay for me? Can I pay the insurance premium in instalments?


If I come back early, can I get a refund ? Can I get a refund for my policy before my departure

Medical teleconsultation

Teleconsultation : how does it work?

Is teleconsultation different from an usual physical consultation with a general practioner ? Can I use teleconsulation as an emergency service ? In which medical cases is teleconsultation suitable ?

How does it work?

Do I have to pay for a teleconsultation ? Will my medical fees following my teleconsultation be covered by my contract ? How do I get a prescription ? Can I get a medical report following my teleconsultation ? Is my data safe and secured?

How do I access this service?

How can I get my access code?