Frequent questions

• 
  I lost the document pertaining to my insurance, what can I do?
• 
  My luggage got stolen during my trip, what should I do?
• 
  What is the procedure to re-register with Social Security when I return to France?
• 
  I will be hospitalised for more than 24 hours, how can I get my refund?
• 
  How do I get a prescription ?
• 
  Covid-19 - What's covered by your policy?

General information

• 
  Who is this policy suited to?
• 
  Why subscribe to Cap Adventure?
• 
  Does you credit card insurance cover you ?
• 
  What is not covered by my policy ?
• 
  What should I do if I’m not satisfied with Chapka's answer?

Benefits

• 
  Covid-19 - What's covered by your policy?

Medical expenses

• 
  What does the medical expenses benefit cover ?
• 
  What are the main exclusions in medical expenses ?
• 
  Which sports are covered ?
• 
  What is psychological assistance?
• 
  Is there a waiting period ?
• 
  What does the emergency dental expenses benefit cover ?

Daily allowance

• 
  What is the financial allowance benefit ?

Repatriation assistance

• 
  What does the repatriation benefit cover?
• 
  What is the early return benefit ?
• 
  What is the close relative visit benefit ?
• 
  Is the return of the travelling companion covered ?

Luggage benefits

• 
  What does the luggage cover consist of?
• 
  How is calculated the dilapidation?
• 
  What is the late arrival of luggage benefit ?

Civil liability

• 
  What does the Private Life Liability benefit cover?
• 
  Am I covered when I drive a vehicle?
• 
  Am I covered as a tenant when I rent an apartment ?

How to report an incident

Medical expenses

• 
  I will be hospitalised for more than 24 hours, how can I get my refund?
• 
  I must see a doctor, how can I get my refund?
• 
  I must see a dentist, how can I get my refund?
• 
  I lost the medical questionnaire, where can I find it?

Repatriation assistance

• 
  I need assistance, what do I do?
• 
  My ID documents and means of payment have been stolen, what can I do ?
• 
  A close relative has passed away or been hospitalised. I want to go home, what should I do ?

Luggage

• 
  The airline company damaged or lost my luggage, what should I do?
• 
  My luggage got stolen during my trip, what should I do?

Civil liability

• 
  How to report a civil liability accident?

Policy coverage area

• 
  Am I covered if I come back to my home country ?
• 
  I want to travel to other countries ? Am I covered ?

Social security and CFE

• 
  Can I retain my social security benefits?
• 
  What is the procedure to re-register with Social Security when I return to France?
• 
  What is CFE?
• 
  How can I get my refund from Social Security whilst overseas ?
• 
  What are the advantages of being a CFE member?

Subscription

How to subscribe

• 
  How do I subscribe ?
• 
  Can someone else subscribe for me?
• 
  How can I renew my policy ?
• 
  What should I do if my visa or status changes ?
• 
  Can I subscribe from overseas ?
• 
  Am I eligible for the “couple rate” ?

Subscription deadline and length of policy

• 
  I want to change the cover dates of my policy, how can I do it ?
• 
  What is the deadline for subscription ?
• 
  Is there a minimum or maximum duration ?
• 
  I don't know how long I will stay abroad, which duration should I choose for my policy ?

Administrative procedures

• 
  How can I get a travel insurance certificate?
• 
  Do I need to send back signed documents?
• 
  Do I need to provide any supporting documents when I subscribe?
• 
  I lost the document pertaining to my insurance, what can I do?

Payment

• 
  Can someone else pay for me?
• 
  Can I pay the insurance premium in instalments?

Cancellation

• 
  If I come back early, can I get a refund ?
• 
  Can I get a refund for my policy before my departure

Medical teleconsultation

Teleconsultation : how does it work?

• 
  Is teleconsultation different from a usual physical consultation with a general practioner ?
• 
  Can I use teleconsulation as an emergency service ?
• 
  In which medical cases is teleconsultation suitable ?

How does it work?

• 
  Do I have to pay for a teleconsultation ?
• 
  Will my medical fees following my teleconsultation be covered by my contract ?
• 
  How do I get a prescription ?
• 
  Can I get a medical report following my teleconsultation ?
• 
  Is my data safe and secured?

How do I access this service?

• 
  How can I get my access code?