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General questions on travel insurance

Welcome to our Frequently Asked Questions!

In this section, you will find answers to general questions on travel insurance. If your question relates to a specific policy, we also have policy specific FAQs .

Caution: We are responsible for what we say but not for what you understand!

If you have any doubts, don’t hesitate to contact our consultants on +33 1 74 85 50 50 or by email on

It is important that you understand what you are covered for, but more importantly, what you’re not covered for!

Travel insurance in general

Why subscribe to travel insurance ? When can you subscribe to your travel insurance ? Why subscribe to a cancellation insurance ? Credit card insurance and trip cancellation I am going overseas for a few months, do I need a specific insurance? Am I already covered by my credit card ? Should every traveller subscribe to travel insurance? Covid-19 - Your main questions

Should you have an accident or require assistance

Who covers medical expenses overseas? Who decides if you should be repatriated? Que faire en cas d’urgence ?

The subscription

How can I pay for my insurance? How do I subscribe ? How can I get a travel insurance certificate? How can I get a quote? How can I renew my insurance ? Can I pay the insurance premium in instalments?


If I come back early, can I get a refund? Can I get a refund for my policy before my departure

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