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General questions on travel insurance

Welcome to our Frequently Asked Questions!

In this section, you will find answers to general questions on travel insurance. If your question relates to a specific policy, we also have policy specific FAQs .

Caution: We are responsible for what we say but not for what you understand!

If you have any doubts, don’t hesitate to contact our consultants on +33 1 74 85 50 50 or by email on

It is important that you understand what you are covered for, but more importantly, what you’re not covered for!


Travel insurance in general

Why subscribe to travel insurance ? When can you subscribe to your travel insurance ? Why subscribe to a cancellation insurance ? Credit card insurance and trip cancellation I am going overseas for a few months, do I need a specific insurance? Am I already covered by my credit card ? Should every traveller subscribe to travel insurance?

Should you have an accident or require assistance

Who covers medical expenses overseas? Who decides if you should be repatriated?

The subscription

How can I pay for my insurance? How do I subscribe ? How can I get a travel insurance certificate? How can I get a quote? How can I renew my insurance ? Can I pay the insurance premium in instalments?


If I come back early, can I get a refund? Can I get a refund for my policy before my departure

Trip around the World & long stays

Internships, Au Pair & studies abroad

Offers for Expatriates

Come to Europe (Schengen)

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