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cap volontariat.png  FAQ – Cap Volunteering:

When you decide to go abroad as part of an humanitarian mission or as a volunteer with a company or administration ("VIE" / "VIA")  it is essential to think about health insurance whilst overseas. It is especially necessary to understand what you’re covered for, but more importantly, what you’re not covered for!

Here are the answers to the frequently asked questions about our expatriate insurance, the Cap Volunteering.

If you have any doubts, don’t hesitate to contact our consultants on +33 1 74 85 50 50 or by email.


General information

Does you credit card insurance cover you ? Who is this policy suited to? What should I do if I’m not satisfied with Chapka's answer?


Medical expenses

What does the medical expenses benefit cover? What are the exclusions in medical expenses? Is there a waiting period? Which sports are covered? Whas does emergency dental coverage cover? Quelles sont les exclusions générales du contrat ?

Luggage benefits

What does the luggage benefit cover? How is calculated the dilapidation?

Civil liability

What does the Private Life Liability benefit cover? Am I covered when I drive a vehicle? Am I covered as a tenant when I rent an apartment?

Daily Allowance

What is the financial allowance benefit?

Personal Accident

What is the Personal Accident benefit?

Repatriation assistance

What does the repatriation benefit cover? I am hospitalised overseas, can a relative come to my bedside? What is the money advance benefit? What does the search and rescue benefit cover? What does the legal assistance cover? What is the early return benefit ?

Travel Incident

What does the travel incident benefit cover?

Policy Coverage Area

If I come back to my home country temporarily, am I covered by the policy?

How to report an accident

Repatriation assistance

What should I do if I am hospitalised? I need assistance, what do I do? A close relative is deceased or hospitalised, I wish to return, what should I do?

Medical expenses

I must see a doctor, how can I get my refund? I lost the medical questionnaire, where can I find it?

Reporting a problem with you luggage

How to report a problem with your luggage?

Personal Accident

How to report a personal accident ?


The subscription

How do I subscribe ? How can I get a travel insurance certificate? Do I need to send back signed documents? Do I need to provide any supporting documents when I subscribe? I lost the document pertaining to my insurance, what can I do? Can I subscribe from overseas ?

Subscription deadline and length of policy

What is the deadline for subscription? How can I renew my insurance ? Je ne sais pas combien de temps je vais rester à l'étranger, quelle durée choisir pour mon contrat ?


How can I pay for my insurance? Can someone else pay for me? Can I pay the insurance premium in instalments?


If I come back early, can I get a refund?

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