Need-Help.png

> Home > FAQ

How to report a problem with your luggage?

 

Please report the loss or damage of your luggage to the airline company who will give you a receipt.

In case of theft with break and enter or aggression, please file a complaint with the relevant authority.

Then, please send us the incident statement with the following documents:

  • Luggage loss or damage declaration by the airline company
  • In case of theft with break and enter or aggression, the complaint filed with the relevant authority.
  • Invoice for the lost or damaged personal effects, if you can’t, a statutory declaration
  • Photos of the damaged personal effects
  • Boarding pass
  • Copy of the plane ticket

If you subscribed your insurance before 1 May 2017: 

You must report the incident within five days, online, on https://sinistre.europ-assistance.fr/ indicating your policy number.

Or by post to the following address:

EUROP ASSISTANCE
Service Indemnisations
1, promenade de la Bonnette
92633 Gennevilliers cedex
Fax : 01 41 85 85 61
Mail : slv@europ-assistance.fr

If you subscribed your insurance after 1 May 2017: 

You must report the incident online within five days: https://www.chapkadirect.com/sinistre indicating your policy number.

Or by post to the following address:

CHAPKA ASSURANCES

Gestion Sinistre

56 rue Laffitte

75009 PARIS

FRANCE


This answer only relates to : Cap Working Holiday, Cap Student, Cap Tempo Expat, Cap Volunteering.
If you have any questions about a different contract : Contact us .

Back to the FAQ's table of content


Cookie management policy: by continuing your browsing on this site, you agree to the use of cookies for your convenience and for our audience measurement. If you would like to know more,please visit our dedicated page.Accept