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F.A.Q - Student

 

You need advice and information on insurance for your studies or your internship abroad? You’ve come to the right place: At Chapka, we love simple words and clear examples!

We have created a complete FAQ section to help you understand what your Cap Student policy covers, but also, and especially, what it does not cover.

We have therefore banned the insurance jargon to give clear and simple answers to your questions!

Caution: We are responsible for what we say but not for what you understand!

If you have any doubts, don’t hesitate to contact our consultants on +33 1 74 85 50 50 or by email. It is important that you understand what you are covered for, but more importantly, what you’re not covered for!

 

 


General information

Who is this policy suited to? Why subscribe to Cap Student ? Does you credit card insurance cover you ? Can I decline the student insurance offered by my french mutual ? Can I subscribe the Cap Student insurance with a J1 visa? What should I do if I’m not satisfied with Chapka's answer?

Benefits

Medical expenses

Is there a waiting period? Which sports are covered? What does the optical expenses benefit cover? What does the medical expenses benefit cover? What are the exclusions in medical expenses? What is psychological assistance? Whas does emergency dental coverage cover? Quelles sont les exclusions générales du contrat ?

Luggage benefits

What does the luggage benefit cover? How is calculated the dilapidation?

Civil liability

What does the Private Life Liability benefit cover? Am I covered when I drive a vehicle? Am I covered as a tenant when I rent an apartment?

Daily allowance

What is the financial allowance benefit?

Individual Accident

What is the Personal Accident benefit?

Repatriation assistance

What does the repatriation benefit cover? I am hospitalised overseas, can a relative come to my bedside? What is the early return benefit ? What is the money advance benefit? What does the search and rescue benefit cover? What does the legal assistance cover?

Incident during Travel

What does the travel incident benefit cover?

Policy coverage area

If I come back to my home country temporarily, am I covered by the policy? Am I covered in other countries? What are the conditions?

Interruption of studies (in option)

Why choose the "Interruption of Studies" option ?

How to report an accident

Medical expenses

I must see a doctor, how can I get my refund? I must see a dentist, how can I get my refund? I lost the medical questionnaire, where can I find it?

Repatriation assistance

What should I do if I am hospitalised? I need assistance, what do I do? A close relative is deceased or hospitalised, I wish to return, what should I do?

Luggage

How to report a problem with your luggage?

Individual Accident

How to report a personal accident ?

Subscription

How to subscribe

How do I subscribe ? Can someone else subscribe for me? Can I subscribe from overseas ? How can I renew my insurance ?

Subscription deadline and length of policy

What is the deadline for subscription? Is there a minimum or maximum duration? Je ne sais pas combien de temps je vais rester à l'étranger, quelle durée choisir pour mon contrat ?

General information about my insurance policy

Do I need to send back signed documents? Do I need to provide any supporting documents when I subscribe? I lost the document pertaining to my insurance, what can I do? I need an insurance certificate, how quickly can I get it?

Payment

How can I pay for my insurance? Can someone else pay for me? Can I pay the insurance premium in instalments?

Cancellation

If I come back early, can I get a refund? Can I get a refund for my policy before my departure

Trip around the World & long stays

Internships, Au Pair & studies abroad

Offers for Expatriates

Come to Europe (Schengen)

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