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FAQ – Cap Tempo Expat

When you decide to become an expatriate, it is essential to think about heath insurance whilst overseas. It is especially necessary to understand what you’re covered for, but more importantly, what you’re not covered for!

Here are the answers to the frequently asked questions about our expatriate insurance, the Cap Tempo Expat.

If you have any doubts, don’t hesitate to contact our consultants on +33 1 74 85 50 50 or by email.

 


General information

À qui s’adresse ce contrat ? Why subscribe to Cap Tempo Expat ? Why is Cap Tempo Expat cheaper than an expatriate insurance? Does you credit card insurance cover you ? Quelles sont les exclusions générales du contrat ? What should I do if I’m not satisfied with Chapka's answer?

Benefits

Medical expenses

What does the medical expenses benefit cover? Whas does emergency dental coverage cover? What are the exclusions in medical expenses? Which sports are covered? What is psychological assistance? Is there a waiting period? What does the optical expenses benefit cover?

Daily allowance

What is the financial allowance benefit?

Repatriation assistance

What does the repatriation benefit cover? What is the early return benefit ? I am hospitalised overseas, can a relative come to my bedside? Le retour des accompagnants est-il pris en charge ?

Luggage benefits

What does the luggage benefit cover? How is calculated the dilapidation? Qu'est-ce que la garantie retard de livraison bagages ?

Civil liability

What does the Private Life Liability benefit cover? Am I covered when I drive a vehicle? Am I covered as a tenant when I rent an apartment?

How to report an accident

Medical expenses

What should I do if I am hospitalised? I must see a doctor, how can I get my refund? I must see a dentist, how can I get my refund? I lost the medical questionnaire, where can I find it?

Repatriation assistance

I need assistance, what do I do? What is the money advance benefit? A close relative is deceased or hospitalised, I wish to return, what should I do?

Luggage

How to report a problem with your luggage? Je me suis fait voler mes bagages pendant le séjour, que faire ?

Individual Accident

How to report a personal accident ?

Coverage Area

If I come back to my home country temporarily, am I covered by the policy? Am I covered in other countries? What are the conditions?

Sécurité sociale et CFE à l'étranger

Quelles sont les démarches pour me réaffilier à la sécurité sociale à mon retour en France ? Qu'est-ce que la CFE ? Quels en sont les avantages et inconvénients ? Comment suis-je remboursé par la sécurité sociale à l'étranger ?

Subscription

How to subscribe

How do I subscribe ? Est-ce qu'un tiers peut souscrire à ma place ? How do I renew my contract? Can I subscribe from overseas? Puis-je assurer mon conjoint ou ma famille sur le même contrat ?

Subscription deadline and length of policy

I don’t know how long I will stay overseas, what should I do? Je souhaite modifier les dates de couverture de mon contrat, comment faire ? What is the subscription deadline? Can I renew my contract?

Administrative procedures

How can I get a travel insurance certificate? Comment vais-je recevoir mon contrat ? Do I need to send back signed documents? Do I need to provide any supporting documents when I subscribe? I lost the document pertaining to my insurance, what can I do?

Payment

Can someone else pay for me? Can I pay the insurance premium in instalments?

Cancellation

If I come back early, can I get a refund? Puis-je me faire rembourser mon contrat avant le départ ?

 


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