Frequent questions

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  How can I get my access code?
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  How can I pay for my insurance?
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  How do I subscribe ?
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  How do I access to the Policyholder's Area?
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  In which medical cases is teleconsultation suitable ?
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  What does my credit card insurance cover?

General information

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  Why subscribe to travel insurance?
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  What does my credit card insurance cover?
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  Who is this policy suited to?

Subscription

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  How can I pay for my insurance?
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  How do I subscribe ?
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  Can I change the dates of my policy?
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  When should I subscribe?
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  Are there any supporting documents to be submitted at the time of subscription?

Cap Assistance benefits

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  Covid-19 - What's covered by your policy?

Coverage Area

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  In which countries am I covered?

Luggage Benefits

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  What is the late arrival of luggage benefit ?
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  What does the luggage benefit cover ?
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  How is calculated the dilapidation?

Medical Expenses

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  Is there a waiting period ?
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  What does the medical expenses benefit cover?
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  Which sports are not covered by the insurance?

Repatriation Assistance

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  What does the repatriation benefit cover?
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  What is not covered by the repatriation assistance?
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  What is the early return benefit?
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  What is the close relative visit benefit?

Trip Cut Short

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  What is the “trip cut short” benefit?

Civil Liability

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  What is the Civil Liability benefit ?
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  Am I covered when I drive a vehicle?
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  Am I covered abroad if I rent a flat?

Cancellation Option

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  What is the cancellation benefit?

Reporting an incident

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  How do i report a claim for Medical Expenses?
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  What shoud I do if I need assistance?
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  How do I report my “trip cut short”?
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  How to report a civil liability accident?
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  How to make a cancelation claim?
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  How to make a claim regarding the “Luggage insurance”?
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  How can I declare a delayed flight?
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  How to make a claim regarding “Flight Missed”?
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  How can I declare a delayed luggage?

Medical teleconsultation

Teleconsultation : how does it work?

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  Is teleconsultation different from a usual physical consultation with a general practioner ?
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  Can I use teleconsulation as an emergency service ?
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  In which medical cases is teleconsultation suitable ?

How does it work?

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  Do I have to pay for a teleconsultation ?
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  Will my medical fees following my teleconsultation be covered by my contract ?
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  How do I get a prescription ?
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  Can I get a medical report following my teleconsultation ?
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  Is my data safe and secured?

How do I access this service?

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  How can I get my access code?

The policyholder area

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  What's the policyholder area?
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  How do I access to the Policyholder's Area?