If your flight is delayed, you must submit your claim online, at https://www.chapkadirect.com/sinistre, and send us the following documents:
- official confirmation of the delay (document issued by the airline stating the scheduled and actual arrival time);
- your plane ticket;
- your plane ticket invoice (or accommodation invoice if purchased at the same time);
- your bank account identification slip
This answer only relates to: Cap Assistance 24/7.