Need-Help.png

> Home > FAQ > Cap Assistance 24/7

How to make a claim regarding the “Luggage insurance”?


In any case, you will have to make a claim within 48h from the moment of the occurrence of the sinister.

In the case of a theft of luggage, you will have to give us:

  • The complaint filing (given by the local authorities: police) within the 48h of the theft.
  • The nominative bills of your stolen/lost goods (be warned that without the proof of purchased, we won’t be able to reimburse you)
  • Your bank account details
  • Your plane ticket (or e-ticket or boarding pass) establishing your departure from your home country.


In the case of a loss, deterioration or destruction of your luggage by the airline, you will have to give us:

  • Complain form to the airline (statement made to the airline)
  • The delivery note (proof that your luggage was delivered to you with a delay)
  • Your bank account information
  • Your plane tickets

 

This answer only relates to : Cap Assistance 24/7.
If you have any questions about a different contract : Contact us .

Back to the FAQ's table of content  


Cookie management policy: by continuing your browsing on this site, you agree to the use of cookies for your convenience and for our audience measurement. If you would like to know more,please visit our dedicated page.Accept