In the case of a missed flight, you will have to make a claim online through our website https://www.chapkadirect.com/sinistre and provide us with the following documents:
- The written evidence that you could not fly
- Plane tickets of your departure (or e-tickets)
- The new plane tickets bought
- The bills regarding the plane tickets (for the initial departure and the replacement one)
- Your bank account details
This answer only relates to: Cap Assistance 24/7.