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FAQ – Cap Assistance 24/7:


You need some advice or information on travel insurance, perfect, you’ve come to the right place: our team has created a Frequently Asked Questions section where you will find the answers to the most common questions regarding Cap Assistance 24/7.

If you have any doubts, don’t hesitate to contact our consultants on +33 1 74 85 50 50 or by email.

It is important that you have a good understanding of what you’re covered form but more importantly, what you’re not covered for!


Most popular questions

Covid-19 - Your main questions Covid-19 - What's covered by your policy? How can I get a travel insurance certificate? How do I subscribe ? How do I claim medical expenses?

General information

How can I get a travel insurance certificate? Who is this policy suited to? Why subscribe to travel insurance? What should I do if I’m not satisfied with Chapka's answer? Covid-19 - Your main questions


How can I pay for my insurance? How do I subscribe ? Do I need to provide any supporting documents when I subscribe? Can I change the dates of my policy? When should I subscribe?

Cap Assistance 24/7 benefits

Covid-19 - What's covered by your policy?

Coverage Area

In which countries am I covered?

Luggage Benefits

What does the luggage benefit cover ? How is calculated the dilapidation? What is the late arrival of luggage benefit ?

Medical Expenses

What does the medical expenses benefit cover? Is there a waiting period ? Which sports are not covered by the insurance?

Repatriation Assistance

What does the repatriation benefit cover? What is not covered by the repatriation assistance? What is the early return benefit? What is the close relative visit benefit?

Trip Cut Short

What is the “trip cut short” benefit?

Civil Liability

Am I covered when I drive a vehicle? What is the Civil Liability benefit ? Am I covered as a tenant when I rent an apartment?

Cancellation Option

What is the cancellation benefit?

Reporting an incident

How do I claim medical expenses? What shoud I do if I need assistance? How do I report my “trip cut short”? How to report a civil liability accident? How to make a cancelation claim? How to make a claim regarding the “Luggage insurance”? How can I declare a delayed luggage? How can I declare a delayed flight? How to make a claim regarding “Flight Missed”?

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