Frequent questions

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  What is the cancellation benefit?
• 
  What is the Civil Liability benefit ?
• 
  How to make a cancelation claim?

General information

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  Who is this policy suited to?
• 
  Why subscribe to travel insurance?

Subscription

• 
  How can I pay for my insurance?
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  How do I subscribe ?
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  Can I change the dates of my policy?
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  Are there any supporting documents to be submitted at the time of subscription?

Cap Assistance 24/7 benefits

• 
  Covid-19 - What's covered by your policy?

Coverage Area

• 
  In which countries am I covered?

Luggage Benefits

• 
  What does the luggage benefit cover ?
• 
  How is calculated the dilapidation?
• 
  What is the late arrival of luggage benefit ?

Medical Expenses

• 
  What does the medical expenses benefit cover?
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  Is there a waiting period ?
• 
  Which sports are not covered by the insurance?

Repatriation Assistance

• 
  What does the repatriation benefit cover?
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  What is not covered by the repatriation assistance?
• 
  What is the early return benefit?
• 
  What is the close relative visit benefit?

Trip Cut Short

• 
  What is the “trip cut short” benefit?

Civil Liability

• 
  Am I covered when I drive a vehicle?
• 
  What is the Civil Liability benefit ?
• 
  Am I covered as a tenant when I rent an apartment?

Cancellation Option

• 
  What is the cancellation benefit?

Reporting an incident

• 
  What shoud I do if I need assistance?
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  How do i report a claim for Medical Expenses?
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  How do I report my “trip cut short”?
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  How to report a civil liability accident?
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  How to make a cancelation claim?
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  How to make a claim regarding the “Luggage insurance”?
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  How can I declare a delayed luggage?
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  How can I declare a delayed flight?
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  How to make a claim regarding “Flight Missed”?