First of all, you must make a claim with the airline with which you travelled. You must wait until your baggage has been delivered to you before making a claim (to confirm that your baggage was delayed, not lost).
You must submit your claim online, at https://www.chapkadirect.com/sinistre, and send us the following documents:
- the claim form submitted to the airline;
- the delivery note (a document which proves that your baggage was delayed);
- your bank account identification slip;
- your plane ticket
This answer only relates to: Cap Assistance 24/7.