Frequent questions

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  How do I subscribe ?
• 
  How do I access to the Policyholder's Area?
• 
  What does the repatriation benefit cover?
• 
  Are there any supporting documents to be submitted at the time of subscription?
• 
  Can I change the dates of my policy?
• 
  What's the policyholder area?

General

• 
  In which countries am I covered?
• 
  Are customers who go skiing covered?
• 
  Why take out annual travel insurance?
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  What are the advantages over my bank card travel insurance?
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  To whom this policy is intended ?
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  What is the price of the Cap Annual Assistance policy?

Subscription

• 
  How do I subscribe ?
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  Can I change the dates of my policy?
• 
  How do I renew my Cap Annual Assistance policy?
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  Are there any supporting documents to be submitted at the time of subscription?

Cap Assistance Annuel guarantees

Cancellation

• 
  What does the Cap Assistance Annual cancellation insurance cover?

Repatriation assistance

• 
  What does the repatriation benefit cover?

Medical expenses

• 
  What do medical expenses cover?

Luggage

• 
  What is the luggage cover?
• 
  What items are excluded from coverage?
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  How is the compensation for your personal effects calculated?
• 
  What is covered by the luggage delay cover?

Civil liability

• 
  What does the Private Life Liability benefit cover?
• 
  What does the rental civil liability cover?

Trip extension

• 
  What does the trip extension insurance cover?

Unable return

• 
  What does the unable to return insurance cover?

Trip cut short

• 
  What does the trip cut short insurance cover?

Snow option

• 
  What is covered by the contract's snow extension?

Reporting a claim

• 
  What if I am unhappy with Chapka’s response?
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  What should I do if I need assistance?
• 
  How to declare an insurance claim?

The policyholder area

• 
  What's the policyholder area?
• 
  How do I access to the Policyholder's Area?