Frequent questions

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  In which medical cases is teleconsultation suitable ?
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  How do I access to the Policyholder's Area?
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  What's the policyholder area?
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  Can I use teleconsulation as an emergency service ?
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  Is teleconsultation different from a usual physical consultation with a general practioner ?
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  Will my medical fees following my teleconsultation be covered by my contract ?

Subscription

• 
  What is the difference between the different Evaneos policies?
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  When to subscribe the Evaneos Insurance?

General Information

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  Covid-19 - What's covered by your policy?
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  Why subscribe to travel insurance?
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  How can I get a travel insurance certificate?
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  How am I covered by my credit card?

Medical Teleconsultation

What is a Teleconsultation?

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  Is teleconsultation different from a usual physical consultation with a general practioner ?
• 
  Can I use teleconsulation as an emergency service ?
• 
  In which medical cases is teleconsultation suitable ?

How does it work?

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  Am I supposed to pay for a teleconsultation?
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  Will my medical fees following my teleconsultation be covered by my contract ?
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  How do I get a prescription ?
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  Can I get a medical report following my teleconsultation ?
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  Is my data safe and secured?

How do I access this service?

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  How can I get my access code?

The policyholder area

• 
  What's the policyholder area?
• 
  How do I access to the Policyholder's Area?