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F.A.Q - Cap Cancellation


Cancellation insurance can sometimes seem complicated. This is why we have decided to give you some concrete explanations on the matter.

Let’s put a stop to urban myths: here are the answers to the most frequently asked questions!

Before taking out cancellation insurance, it is important that you clearly understand what you are covered for and, more importantly, what you are not covered for.

If you have any doubt, don’t hesitate to contact our advisers on +44 20 3808 7722 or by e-mail, who will be delighted to help.


General information

Why take out Cap Cancellation insurance? What does the policy cover? When should the policy be taken out? What amount does the insurance company need to be aware of? What should I do if my trip is cancelled? How is the reimbursement calculated? Will I be covered differently with my bankcard? How many travellers can cancel at the same time? What is not covered by my policy?

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