ANY QUESTIONS ? WE CAN CALL YOU BACK !
Our team is going to call you very soon. Thank you!
Your country :
Iran (Islamic Republic Of)
Korea (Republic Of)
Laos (Lao People's Democratic Republic)
Saint Martin (French Part)
Taiwan (Province Of China)
Tanzania (United Republic Of)
Venezuela (Bolivarian Republic Of)
Call me back !
No thanks, I got it !
Go directly to content
Chapka travel Insurance
What is not covered by my policy?
Still didn't find the answer to your question ? Contact our customer service. Our customer advisors are available from monday to friday, from 9 am to 7pm.
Two types of exclusions apply:
exclusions specific to cancellation insurance and exclusions applicable to all insurance cover.
Generally, your insurance policy will never cover the following:
cancellation for a reason that was foreseeable or which you were aware of when you took out your policy
negligence on your part (for example if you fail to produce one of the documents required for your trip or are involved in drug or alcohol abuse)
uninsurable events (such as war, attacks and earthquakes) or
events involving deliberate action on your part (for example if you decide to take part in a brawl or strike)
Please be aware that the above are examples and that you must check the General Conditions of your policy.
Below are some examples of situations which the policy does not cover:
I no longer wish to travel and prefer to stay in Paris in the rain
my girlfriend has left me and I am too sad to travel alone
I didn’t hear my alarm clock
I forgot to renew my passport on time
I forgot to have my vaccinations
I purchased my trip without having asked my boss if I could take time off, and my boss has refused to allow me to do so
the tour operator cancels the trip (the tour operator is duty bound to reimburse you)
This answer only relates to:
If you would like to know more, please visit our dedicated page
They let us improve the functioning of your navigation on our site and measure audience whilst respecting your privacy.
They let us suggest publicity on your Facebook, targeted from your interests and preferences, and let us rate them. Refusing them does not diminish the number of publicity ads, but makes them less pertinent.
Google Adwords Cookies
They let us suggest publicity on Google, targeted from your interests and preferences, and let us rate them. Refusing does not diminish the number of publicity ads, but makes them less pertinent.
They let us suggest publicity on your Tiktok, targeted from your interests and preferences, and let us rate them. Refusing them does not diminish the number of publicity ads, but makes them less pertinent.
Confirm Reject all Accept Customize