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F.A.Q - Cap Explorer:

We have created a complete FAQ section to help you understand what your Cap Explorer policy covers, but also, and especially, what it does not cover. We have therefore banned the insurance jargon and the waffle to give clear and simple answers to all your questions!

Caution: We are responsible for what we say but not for what you understand!

If you have any doubts, don’t hesitate to contact our consultants on +33 1 74 85 50 50 or by email.



Covid-19 - What's covered by your policy?

Medical teleconsultation

Teleconsultation : how does it work?

Is teleconsultation different from an usual physical consultation with a general practioner ? Can I use teleconsulation as an emergency service ? In which medical cases is teleconsultation suitable ?

How does it work?

Do I have to pay for a teleconsultation ? Will my medical fees following my teleconsultation be covered by my contract ? How do I get a prescription ? Can I get a medical report following my teleconsultation ? Is my data safe and secured?

How do I access this service?

How can I get my access code?