Frequent questions

• 
  How can I get my access code?
• 
  In which medical cases is teleconsultation suitable ?
• 
  How do I access to the Policyholder's Area?
• 
  Do I have to pay for a teleconsultation ?
• 
  What's the policyholder area?
• 
  Can I use teleconsulation as an emergency service ?

Benefits

• 
  Covid-19 - What's covered by your policy?

Medical teleconsultation

Teleconsultation : how does it work?

• 
  Is teleconsultation different from a usual physical consultation with a general practioner ?
• 
  Can I use teleconsulation as an emergency service ?
• 
  In which medical cases is teleconsultation suitable ?

How does it work?

• 
  Do I have to pay for a teleconsultation ?
• 
  Will my medical fees following my teleconsultation be covered by my contract ?
• 
  How do I get a prescription ?
• 
  Can I get a medical report following my teleconsultation ?
• 
  Is my data safe and secured?

How do I access this service?

• 
  How can I get my access code?

The policyholder area

• 
  What's the policyholder area?
• 
  How do I access to the Policyholder's Area?