You must contact the platform that is reachable 7 days a week, 24 hours a day at the number provided in the general terms in order to obtain its prior agreement before incurring any expense.

Be sure to communicate the following:

• Your policy number given on the specific terms of your insurance contract
• The place where you are
• The telephone number where the company can reach you
• The nature of the support you need

Warning: Only will be covered the services which have been the subject of an appeal and prior agreement of the assistance center and organised in agreement with them.