How do I report a luggage claim with the Cap Au Pair?
You have to report a loss or damage claim to the airline company and keep the receipt.
In case of theft with breaking and entering, you must file a complaint to the authorities.
Then, send us the following documents:
- Loss or damage complaint established by the airline company
- In case of theft with breaking and entering, the complaint receipt to the authorities
- Invoices of the lost or damaged belongings
- Boarding pass
- A copy of the plane ticket
These documents have to be sent within 5 days (2 days in case of theft) by email to the AIG's management center email@example.com
You have also to send the original documents by post to:
AIG / Service Indemnisation
2AU Tour CB21
16 Place de l’Iris
92040 Paris la défense Cedex
If you have any questions about a different contract : Contact us .
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