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How do I claim medical expenses with the Cap Assistance?

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For any medical request, even for a simple consultation, you should contact the assistance centre at the phone number below, 24 hours a day and seven days a week, as soon as you can and prior to incurring any expense, in order to obtain their prior agreement.

+33 1 41 85 93 16

Please take the time to understand the information below, depending on your medical request:

  • In case of medical cares (visit, pharmaceutical expenses or hospitalization of less than 24 hours): when you come back to your home country, you should ask for the reimbursement to your Social Security, your health insurance body or your preventative healthcare and then send us all the original paid account and medical paid bills.
  • In case of a hospitalization longer than 24h : you will be covered directly. However, depending on the costs incurred, the assistance centre might ask you to ask for the reimbursement to your Social Security or health insurance body in order to recover a part of the costs.


Supporting documents must be sent to:

Europ Assistance

1, promenade de la Bonnette

92230 Gennevilliers

Warning: All medical expenses paid without the assistance platform’s prior agreement will be excluded from the contract’s guarantees.


This answer only relates to : Cap Assistance 24/7.
If you have any questions about a different contract : Contact us .

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