Insurance premium are usually non-refundable.

However, if you still benefit from at least 3 months of cover and you have not incurred any expenses during your trip (any claimable loss), we can refund the insurance premium of the unused months on a pro rata basis.

You must have returned to your main country of residence and email us within the next 5 days following your return – passing that date, your date of request will be considered as the termination date of your insurance.

You have to make a written request (by email it's ok).

Send us:

• Copy of you return ticket
• Copy from the page of your passeport with the Custom stamp

If the month has already begun, it will be non-refundable.

30 euros of management costs will apply.

Contact us by email info@chapka.com. Don't forget to indicate your membership number (6 numbers)