You must contact the centre, which can be reached 24/7 on the number indicated in the general terms and conditions, in order to obtain its prior agreement before incurring any expenses. 

Make sure you communicate the following: 

• Your insurance policy number (on your insurance certificate)
• Your location 
• The telephone number where you can be reached easily and quickly. 
• The nature of the assistance you need 

Please note: Only services that have been the subject of a call and agreed upon in advance by the assistance centre and organised in agreement with the centre will be covered by the insurance company.