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Complaints

We do our utmost to satisfy our customers, but you may be unhappy with the service you have received.

 

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In accordance with the French Insurance Code, we carefully process and follow up on all complaints. Complaints should be sent to our postal address or by e-mail to reclamation@chapka.fr

 

We promise to respond within two weeks.

If you are not satisfied with our response, you may also contact the Ombudsman online, at http://www.mediation-assurance.org, or by writing to the following address: La Médiation de l’Assurance, TSA 50110, 75441 Paris cedex 09, France.


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