We do our utmost to satisfy our customers, but you may be unhappy with the service you have received.



In accordance with the French Insurance Code, we carefully process and follow up on all complaints. Complaints should be sent to our postal address or by e-mail to


We promise to respond within two weeks.

If you are not satisfied with our response, you may also contact the Ombudsman online, at, or by writing to the following address: La Médiation de l’Assurance, TSA 50110, 75441 Paris cedex 09, France.

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