Frequent questions

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  I must see a doctor, how can I get my refund?
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  What does the medical expenses benefit cover?
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  How do I subscribe ?
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  How can I renew my insurance ?
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  How can I pay for my insurance?
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  If I come back early, can I get a refund?

General information

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  Does you credit card insurance cover you ?
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  Who is this policy suited to?

Benefits

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  Covid-19 - What's covered by your policy?

Medical expenses

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  What does the medical expenses benefit cover?
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  What are the exclusions in medical expenses?
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  What does the optical expenses benefit cover?
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  Is there a waiting period?
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  Whas does emergency dental coverage cover?
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  Which sports are covered?
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  What is psychological assistance?
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  What is not covered by my policy?

Luggage benefits

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  What is baggage delay insurance?
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  What does the luggage benefit cover?
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  How is calculated the dilapidation?

Civil liability

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  What does the Private Life Liability benefit cover?
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  Am I covered when I drive a vehicle?
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  Am I covered as a tenant when I rent an apartment?

Daily Allowance

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  What is the financial allowance benefit?

Personal Accident

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  What is the Personal Accident benefit?

Repatriation assistance

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  What does the repatriation benefit cover?
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  I am hospitalised overseas, can a relative come to my bedside?
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  What does the search and rescue benefit cover?
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  What does the legal assistance cover?
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  What is the early return benefit ?

Travel Incident

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  What does "Flight delay" cover?

Policy Coverage Area

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  If I come back to my home country temporarily, am I covered by the policy?

How to report an accident

Repatriation assistance

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  I need assistance, what do I do?
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  A close relative is deceased or hospitalised, I wish to return, what should I do?

Medical expenses

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  I must see a doctor, how can I get my refund?
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  What should I do if I am hospitalised?

Reporting a problem with you luggage

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  How to report a problem with your luggage?

Personal Accident

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  How to report a personal accident ?

Subscription

The subscription

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  How do I subscribe ?
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  Do I need to send back signed documents?
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  I lost the document pertaining to my insurance, what can I do?
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  Can I subscribe from overseas ?
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  Are there any supporting documents to be submitted at the time of subscription?

Subscription deadline and length of policy

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  What is the deadline for subscription?
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  How can I renew my insurance ?
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  I don't know how long I'm going to stay abroad, how long should I choose for my contract?

Payment

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  How can I pay for my insurance?
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  Can someone else pay for me?
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  Can I pay the insurance premium in instalments?

Cancellation

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  If I come back early, can I get a refund?

Medical teleconsultation

Teleconsultation : how does it work?

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  Is teleconsultation different from a usual physical consultation with a general practioner ?
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  In which medical cases is teleconsultation suitable ?
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  Do I have to pay for my teleconsultation?
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  Can I use teleconsulation as an emergency service ?

How does it work?

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  Do I have to pay for a teleconsultation ?
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  Will my medical fees following my teleconsultation be covered by my contract ?
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  How do I get a prescription ?
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  Can I get a medical report following my teleconsultation ?
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  Is my data safe and secured?

How do I access this service?

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  How can I get my access code?

The policyholder area

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  What's the policyholder area?
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  How do I access to the Policyholder's Area?