> Home > FAQ

What should I do if I’m not satisfied with Chapka's answer?

Even though we do our best to offer a high-quality service, you may not agree with your interlocutor.

As an insurance broker, our job is to defend our policyholders against insurance companies.

If you disagree with a decision taken by the assistance center, the claim management or one of our advisors, please write to our claim department:

They will review your file and contact you to evaluate the situation.

We will try to find the best solution to defend you.

This answer only relates to : Cap Au Pair, Cap Working Holiday, Cap Student, Cap Tempo Expat, Cap Volunteering, Cap Adventure, Cap Working Holiday France, Cap Assistance 24/7, Cap Schengen, Cap Europa.
If you have any questions about a different contract : Contact us .

Back to the FAQ's table of content