Please report the loss or damage of your luggage to the airline company who will give you a receipt.

In case of theft with break and enter or aggression, please file a complaint with the relevant authority.

Then, please send us the incident statement with the following documents:

• Luggage loss or damage declaration by the airline company
• In case of theft with break and enter or aggression, the complaint filed with the relevant authority.
• Invoice for the lost or damaged personal effects, if you can’t, a statutory declaration
• Photos of the damaged personal effects
• Boarding pass
• Copy of the plane ticket

If you subscribed your insurance before 1 May 2017: 

You must report the incident within five days, online, on https://sinistre.europ-assistance.fr/ indicating your policy number.

Or by post to the following address:

EUROP ASSISTANCE
Service Indemnisations
1, promenade de la Bonnette
92633 Gennevilliers cedex
Fax : 01 41 85 85 61
Mail : slv@europ-assistance.fr

If you subscribed your insurance after 1 May 2017: 

You must report the incident online within five days: https://www.chapkadirect.com/sinistre indicating your policy number.

Or by post to the following address:

CHAPKA ASSURANCES

Gestion Sinistre

31-35 rue de la Fédération 

75010 Paris

FRANCE