I must see a doctor, how can I get my refund with the Cap Working Holiday?

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 If you get sick, you can see the doctor of your choice, pay the invoice, and forward us the following documents to get your refund:


  • Medical questionnaire filled out by the doctor
  • Invoices for the expenses incurred (doctor and pharmacy)
  • Copy of your WHV visa (only for the first refund claim)
  • Your account details (only for the first refund claim)

Medical expenses refer to the medical consultation, the pharmacy recommended by the doctor, medical examinations as well as any hospitalisation for less than 24h00.


For medical expenses inferior to €500 :

Send the scanned documents by email to
Keep the originals. The insurer can request to sight them.


For medical expenses superior to €500 :

Send the original documents by post to:

Chapka Assurances / MAI
Medical Administrators International
37 rue Anatole France
92532 Levallois Perret Cedex France


This answer only concerns : CAP Working Holiday.
If you have any questions about a different contract : Contact us .

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